Terms of use
TERMS OF USE
RUDDERBUTTS UNDERWEAR operates online through the websites www.rudderbutts.shop. Use of the Site is regulated by the terms and conditions that appear below and as outlined in our Privacy Notice and Cookie Notice. These terms and conditions can be modified at any given time by RUDDERBUTTS.
In using the Site, you are acknowledging to have read and understood these terms of use in full. Should you not want to be bound by these terms of use, please do not use the Site.
RUDDERBUTTS operates the Site out of its business in Aguascalientes, AGS. In Mexico. Mexican laws govern the Site. For anything to do with this policy please contact RUDDERBUTTS at:
Rudderbutts underwear
Jardin de Zaragoza 601
Jardines de las Fuentes, 20278
Aguascalientes, Ags.
MEXICO
or email rudderbutts@gmail.com
GENERAL CONDITIONS OF SALE
The following terms are applicable to purchases made through the Site for products available through the Site. From time to time, RUDDERBUTTS may change or alter these terms which will be applicable to orders placed on or after the effective date stated by RUDDERBUTTS. By placing an order, you agree to be bound by and accept these terms.
Placing an Order
To be able to place an order you must be the owner or authorized holder of a valid payment card, 18 years of age or older, and not barred from using the Site under applicable laws.
If you choose to create an account, you will be asked to create a personal user identification (your username) and password. It is important that you always keep your password protected and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.
If you receive confirmation of an order via email from the Site, this does not constitute that an order has been accepted by RUDDERBUTTS, or that there is an offer to sell. SAXX reserves the right, without any prior notice, to refuse service to any customer and/or limit the ordered quantity of any item ordered. Verification of any personal or credit card information may be required at any time by RUDDERBUTTS before accepting any order.
Once RUDDERBUTTS has received your order, we will send you an order confirmation via email with your order number and details of the items that you have ordered. We will continue to communicate electronically with you via email regarding the shipping status of your purchase. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.
Please allow at least 1-5 business days for order processing before your order is shipped. Handling times may increase during peak seasons.
For shipping, please allow at least the following business days for transit:
North America:
Standard – 15- 30 business days
Express – 2-3 business days
International
Standard: Standard shipping is not available to all countries. Transit times will vary from country to country. The delivery time of your package may be affected by customs clearance.
Express: Express Shipping is not available to all countries. Transit times will vary from country to country. The delivery time of your package may be affected by customs clearance.
Delivery times do not include Saturday, Sunday, or Holidays.
Due pandemic, times could change without prior notice and could take more time than expected, RUDDERBUTTS will not be responsible of any issues after the shipping was made.
Change or Cancel Order
As we aim to ship your order as quickly as possible, we regret that it is usually not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especially the billing and shipping address. RUDDERBUTTS can be contacted during business hours but if we are unable to facilitate an order change or cancellation request, you may process a return under our Comfort Guarantee policy.
Exchanges Or Returns
RUDDERBUTTS will offer refunds and cancellations on orders if requested within 48 hrs of purchase. After this point ALL SALES ARE FINAL.
To make any cancellations, please contact us on rudderbutts@gmail.com, You’ll receive a confirmation email and your money will be refunded, a small fee could be charged.
For hygiene reasons, UNDERWEAR cannot be returned or exchanged. For other products please contact us on rudderbutts@gmail.com and provide us a brief description and pictures of the issue. The customer must send and pay the shipping. afterwards, provide us the tracking number and as soon as it arrives with us, the replacement item will be sent.
If there is a problem with your order (significant flaw or defect) when it arrives, please reach out to us within 24 hrs of delivery. Returns will be at our discretion, and ONLY accepted on product that have not been opened. We may offer to replace the affected item without any cost or a partial refund.
If the item is not resent to the customer or costumer decides to not receive the product, RUDDERBUTTS will not offer refund. We will make effort to reach out to the customer via message/email and will wait up to 10 business days for a response.
Payment
Payment will be made by a payment method approved by RUDDERBUTTS, or by PayPal. Approved payment methods are listed at check out. Your payment method will not be accepted under the following conditions:
- The name on the credit card does not match the billing address provided.
- The billing address given does not match the bank records.
The Order confirmation email that is sent to you after checkout is the proof of purchase and we highly recommend that you save a copy of that document for future reference.
RUDDERBUTTS must receive payment in full for the order before the order can be shipped.
Pricing & Taxes
- The price charged for each item that is ordered will be the price that is in effect at the time the order is placed on the Site.
- Charges for shipping and duties/import taxes are not included in the price, please check your shopping cart prior to checking out.
- Sales Tax and shipping will be itemized in your shopping cart and on your order confirmation email.
- RUDDERBUTTS reserves the right to change prices of products offered on the Site at any time, without prior notice.
- For International customers: your country’s customs office may charge you import duties and taxes on the US Dollar base amount. The fees incurred for customs clearance are the sole responsibility of the recipient of the parcel and will be charged upon arrival. RUDDERBUTTS has no control over these charges.
Shipping
RUDDERBUTTS will deliver the products ordered by you to the shipping address that you transmit at the time of your order. If the shipping address on the order is incorrect, RUDDERBUTTS will not be held liable. Please ensure that you check that the shipping address is correct prior to submitting your order.
Deliveries will be sent out by RUDDERBUTTS as soon as possible following the acceptance of your order, depending on which method of delivery you chose on the Site. The waiting period and charges for the ordered products, any sales taxes and delivery fees are assessed the moment the orders are submitted and accepted on the RUDDERBUTTS site. If a product becomes unavailable after the order has been submitted and accepted, a credit for that product will be issued back to the original method of payment.
You automatically become the owner of the product you have ordered the moment RUDDERBUTTS hands them to the carrier. As of then, you will assume all risks related to the product ordered, and RUDDERBUTTS will not be held accountable for their loss or damage.
If an order cannot be delivered and is returned to RUDDERBUTTS undelivered, we consider that you have exercised your right to cancel the contract. RUDDERBUTTS will will make effort to reach out to the customer via message/email and will wait up to 10 business days for a response.
RUDDERBUTTS shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.
Delivery of products is subject to the rules of the delivery companies with which RUDDERBUTTS does business, as well as any other company rules with whom RUDDERBUTTS may do business with from time to time. You are in particular subject to the rules concerning a signature acknowledging receipt of products. Should signature be required and you are absent from the location where you requested delivery, you shall be responsible for the recovery of the products according to the rules of the delivery company.
If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt on rudderbutts@gmail.com.
Warranty Policy
Warranty requests must be communicated to RUDDERBUTTS within one-year of the original purchase. If the issue is communicated outside of the one-year window then this policy no longer applies.
Items can only be exchanged, not refunded, and you are responsible for shipping costs and import duties/taxes.
Please note: This policy does not apply to products that have been damaged by misuse, accident, modification, repair, or purchased from an unauthorized seller. This policy can only be used once per product, and is not applicable to replacement products offered through previous warranty claims.
Inventory
It is possible that your order may be delayed before being shipped to you, while we wait for one or more out-of-stock items to become available.
RUDDERBUTTS does not guarantee the availability of inventory for products offered on the Site. If RUDDERBUTTS is unable to deliver a product that you have ordered due to insufficient inventory, RUDDERBUTTS will await to prepare the order until stocks are available. Orders may take 1-3 weeks to be prepared.
RUDDERBUTTS will not under any circumstances be responsible for any damage you may suffer due to insufficient inventory.
Responsibility
In the case where responsibility of SAXX to you may be held, such responsibility shall be limited to an amount of money equivalent to the prices you paid for the products returned. Notwithstanding the proceeding, nothing in this article may have for effect to limit any right you may have as a consumer with respect to one or other of the laws of public order that maybe applicable to you.
Errors and Inaccuracies
Though it is our priority to provide you with complete, current, and accurate information, our Site may contain content that is subject to human and/or technological errors, for example typographical errors, inaccuracies, omissions, etc. This content may include information related to pricing and availability, as well as material that is incomplete or outdated. RUDDERBUTTS reserves the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce.
Security
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation: (a) accessing data not intended for you, including logging into a server or account which you are not authorized to access, (b) attempting to probe, scan or test the vulnerability of a system or network to breach security or authentication measures without proper authorization, (c) attempting to interfere with, disrupt or disable service to any user, host or network, including, without limitation, via means of “denial of service” attacks, overloading, “flooding”, “mail bombing” or “crashing”, (d) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting, (e) disrupt network nodes or network services or otherwise restrict, inhibit, disrupt or impede SAXX’s ability to monitor or make available the Site, or (f) taking any action in order to obtain services to which you are not entitled. Violations of system or network security may result in civil or criminal liability. SAXX will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting anyone who is involved in such violations.
Trademarks, logos, designs, photos
Trademarks, logos, photos, and restrictions relative to use Trademarks, photos, logos, or any other element used or exhibited on the Site are trademarks registered by RUDDERBUTTS or by third parties. Reproductions, copies, distribution, publication, translation, display or transmission of these elements without obtaining previously written authorization by the owner of these trademarks, logos, Designs, photos, or any other element originating from the Site is strictly prohibited.
Limitation of Liability
The Site and the components contained within it will be provided as is, without any implicit or explicit guarantees. On reservation of all public legislation to contrary effect, RUDDERBUTTS declines any responsibility and will not grant any guaranty regarding quality contrary to a particular use. RUDDERBUTTS takes no representation regarding the use of a product, the validity, the exactitude or the reliance of any element reproduced on the Site or when results ensue the use of these products.
Contacting Us
For questions or comments regarding any part of the above, please contact RUDDERBUTTS at:
Rudderbutts underwear
Jardin de Zaragoza 601
Jardines de las fuentes, 20278
Aguascalientes, Ags
Mexico