RUDDERBUTTS FAQ
Some answers to the most usual questions…
GENERAL
RUDDERBUTTS are made for otters, but worn by all species! We hope you find your perfect choice between our colorful animal designs. Everyone can join the party.
This is a special pre-sale where we introduce a new product, and you’ll also find special prices and bundles available.
This helps us to keep creating new items and add them to our stocks later. But hurry – these are only available for a limited time, and swim away fast!
If you take care of your undies properly, they’ll be happy and won’t wear out, so we recommend you:
- Use Warm Water
- Wash Inside Out
- Low Tumble Dry
- Do Not Iron
- No Bleach
Yes! We are happy to see your fursona, drawings, or just you wearing them.
If you want to feature a design, ask us in our social media for a texture of our patterns, but we kindly remind you to do not use them replicate the garments, and don’t use them in inappropriate situations.
Of course! We are working our butts hard to bring them in different options for you to choose and wear them as you like. Please be patient, we’re working on it!
Not yet, but that is the plan. Sooner or later these will be available in our store. RUDDERBUTTS are for everyone!
Not sure which size are you? Don’t worry, here are our size charts.
If you are still not sure, contact us on social media or send us an email to support@rudderbutts.shop and our staff will help you to choose your correct size
You can bet, yes! We are eager to visit different cons and say “HI”, We’ll bring your favorites RUDDERBUTTS and exclusive merch with us. We will announce our participation on our social media, stay tuned.
Soon we will be creating special seasons and invite new talents to participate with us, we would love to show your talent!
SHIPPING
We have multiple options, and we ship worldwide. You can see the shipping method and costs available at the time of purchase.
EXPRESS SHIPPING (3-7 Days)
DHL is our premium courier, a faster and safe option with total flexibility to choose how and where to deliver your package. It has several extra services as shipping updates, package recovering and direct contact through your phone or email.
Available to:
MEXICO EUROPE & CARIBBEAN, NORTH AMERICA ASIA & OCEANIA
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STANDARD SHIPPING (2-4 Weeks)
Our default service, managed by local postal services. It reduces the chances to pay for custom duties and allows for two attempts to deliver. Tracking service may vary depending on the delivery address.
CORREOS DE MEXICO USPS
ROYAL MAIL CANADA POST
AUSPOST LAPOSTE
DEUTSCHE POST BPOST
POSTEN CHINAPOST
JAPAN POST CHUNGHWA POST
Once your order is in the courier hands, RUDDERBUTTS Is no longer responsible for your package and any issue related to its delivery. Please make sure that your address info and order details are correct before your package is sent.
Yes! To upgrade your shipping method, please contact trough support@rudderbutts.shop. An invoice will be sent; once the shipping fee is covered, we will send your order as soon as it’s ready.
This is a common issue in budget shipping options. Customs check randomly orders and this process could take a few weeks, please be patient. If your order takes longer than one month in customs, please contact us.
In RUDDERBUTTS we care about your privacy – all our packages are sent in a blank envelope/wrap with your information only and described as “POLYESTER GARMENT”. No one will ever know what is inside.
In your order confirmation or in your profile you’ll find a tracking link, just write your tracking number we gave you.
If you don’t see it, click here to be redirected to the tracking page.
ORDERS & PAYMENT
Payment methods accepted are:
VISA
MASTER CARD
AMERICAN EXPRESS
Prices are displayed in USD, but it may be change to pesos in the billing page. Don’t worry is just a conversion the page does automatically, it doesn’t affect the cost of your order.
Yes, you have 48 HRS or before your order is sent, afterwards you won’t be able to cancel your order.
To make any cancellations, please contact us on support@rudderbutts.shop
You’ll receive a confirmation email and your money will be refunded, a small fee could be charged.
No, taxes and fees aren’t displayed in the main page. Taxes will be shown at checkout and may vary depending on the country of the costumer. Custom fees are not included.
Yes! Contact us on support@rudderbutts.shop to discuss availability.
Send an email to support@rudderbutts.shop with your order number, full name and new address, you’ll receive a confirmation afterwards.
For hygiene reasons underwear cannot be returned or changed. For other products please contact us on support@rudderbutts.shop and provide us a brief description and pictures of the issue.
The customer must send and pay the shipping. afterwards, provide us the tracking number and as soon as it arrives with us, the replacement item will be sent.
If your items arrive damaged or you received the wrong order, you can apply for a change by contacting us on support@rudderbutts.shop. Add a brief description and photos of the status of your items, and a new order will be sent without any cost. Since we cannot accept returned underwear, any items you did not order are yours to keep.
GUARANTEE
Don’t worry, our staff will email you that we received it back. We will need you to confirm your shipping information and order details. Your order will be sending again without any cost.
No problem, it should be a small delay due to some external issues, please be patient. However, if your order didn’t arrive after two months you can contact us on support@rudderbutts.shop, we’ll send you the original order without any cost.
We know! We have seen your name so many times and we’re so happy to have your support that we made something special only for you.
That’s awesome, you are awesome! You have won:
2 items 2 STICKER PACK
3 items 4 STICKER PACK
5 Items 4 STICKER PACK & POSTCARD
+100 USD GOODIE PACK
+150 USD FREE STANDARD SHIPPING
+250 USD EXPRESS SHIPPING UPGRADE
For those coupon enthusiasts, some of our promotions and rewards will provide you with a discount code, and they will expire after the promotion ends. The discount code will become invalid once it expires.
Discount codes can only be applied to full price items, discount codes cannot be applied to sale or clearance items. For any other reason that a discount code is not working, contact us on support@rudderbutts.shop and our staff will assist you.